Due to the current global pandemic, we are experiencing shipping delays. Apologies for any inconvenience caused & thanks for your understanding!
We deliver our Products throughout the World on the following basis:
(a) For delivery throughout the United Kingdom we use Royal Mail to a UK registered address and costs apply for Second Class delivery for standard delivery. For next day delivery, we use DHL to a UK registered address and costs apply for next working day.
(b) International Deliveries are made through our preferred suppliers depending on the location and you will be advised of delivery costs prior to checking out. You may have to pay import duties and taxes which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance.
(c) For delivery options on bulk orders please contact us on Info@SpecialKids.Company
(d) We will dispatch stocked items as soon as reasonably possible and within 24 to 48 hours after receipt of your order. If stock is unavailable, we will advise you on the new delivery date.
(e) We aim to deliver orders within 2 to 3 business days within the UK and within 1 to 2 weeks internationally.
(f) We are not responsible for delays outside our control. If our supply of the Products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any Products you have paid for but not received.
(g) The Product will be your responsibility from the time we deliver the Product to the address.
(h) We may have to suspend the supply of a Product to:
(a) deal with technical problems or make minor technical changes;
(b) update the Product to reflect changes in relevant laws and regulatory requirements.
TELL US MORE... have a story or experience that you would like to share with us? We would love to hear from you! Other parents like to hear that they're not the only ones going through difficult times and can learn from your stories about how others cope.
Every story is unique. So if you've got a story that makes you smile like an unexpected hug, a task well learned or something that may seem simple but is very special to you ...we want to hear about it!
Email us at Info@SpecialKids.Company or call on +44 (0) 121 354 6543